Why You Should eXpectMore from a Software Company

We want to unpack how clients to assess the value they should get from their Software Providers. The days of software companies demoing a laundry list of “features and functions” creates a situation where the client has to figure out the value for themselves. This needs to change. There is so much innovation in the market today that is based in great engineering, including new uses of AI/ML and Gen AI that it becomes overwhelming for clients to sort through.

A new approach is needed – hence the concept you should eXpectMore from your software provider. In this article we will tackle what this means. It begins with a simple premise that software companies need to understand the design challenges of their clients first and foremost. From that design challenge, you can accelerate value to your clients by expressing how your software does and more importantly does not (perhaps yet) address that design challenge.

Author: gman4commerce

Specialize in building and leading sales teams to help iconic brands bring together Customer Intelligence, Technology. Experiences and digital Commerce that create authentic and long-lasting relationships that yields increased customer trust and returns shareholder value powered by a team that rapidly identify clients’ latent needs and develops them into solutions powered by enterprise software at scale. Highly adept at creating a team culture rooted in being infinitely curious and operating as a creative democracy, whereby great ideas come from anywhere to develop and solve the right challenges for our clients today. Have held global industry solutions sales leadership positions in software and services at the field and headquarters levels with responsibility for leading, while being actively client engaging, across matrixed global sales and technical professionals that deliver solutions which drive relevant customer engagement to the Global 1000. Have led global teams as large as 500 responsible for over $500M consistently delivering double digit YoY growth in software and services revenue by defining industry-based offerings that are powered by data insights, and applying those insights to CRM, Marketing, Digital Experience, Commerce and Supply Chain experiences.

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